Refund policy

At Cover4Home, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet our return conditions, you may request a return in accordance with the policy below.

This return and refund policy applies to orders delivered within Pakistan.

1. Return Window

We offer a 7-day return policy. You must contact us within 7 days of receiving your order to request a return.

To request a return, please contact us through:

Note: Returns requested after the 7-day return period may not be accepted.

2. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in the same condition in which you received it.
  • Be free from damage caused after delivery.
  • Be returned with its original packaging, where applicable.
  • Include the order details or other proof of purchase.

Products that have been used, washed, altered, damaged through misuse, or otherwise not kept in their original condition may not be eligible for return.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it. If you receive a product that is:

  • Damaged
  • Defective
  • Different from what you ordered
  • Missing an item or part

Please contact us as soon as possible, preferably within 24 hours of delivery, with your order details and clear photos or videos showing the issue.

We will review the issue and, where applicable, arrange a replacement, return, or refund.

4. Return Process

To request a return:

  1. Contact us through cover4home@gmail.com or via WhatsApp at +92 321-4389804.
  2. Provide your order details and explain the reason for the return.
  3. Provide photos or videos if requested.
  4. Wait for our confirmation before sending the product back.
  5. Follow the return instructions provided by our customer support team.

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

5. Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by Cover4Home, the customer may be responsible for the return shipping cost.

If the return is due to a product being damaged, defective, or incorrectly supplied by Cover4Home, we will review the issue and provide appropriate instructions regarding the return shipping.

6. Non-Returnable Products

Certain products may not be eligible for return where they have been:

  • Used or washed
  • Damaged after delivery due to improper handling or use
  • Modified or altered by the customer
  • Returned without their original condition or packaging where applicable

Any product specifically identified as final sale or non-returnable at the time of purchase cannot be returned unless it is defective, damaged, or incorrectly supplied by Cover4Home.

7. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order, provided that the order has not already been fulfilled or dispatched.

To request a cancellation, contact us as soon as possible at:

Once an order has been fulfilled or dispatched, cancellation may no longer be possible and the order will be subject to our return policy.

8. Refunds

Because Cover4Home currently accepts Cash on Delivery (COD), refunds may be handled through an alternative payment method agreed upon with the customer (e.g., JazzCash, EasyPaisa, or Bank Transfer).

Once we receive and inspect an approved returned product, we will notify you whether your refund has been approved. If approved, we will arrange the refund according to the agreed refund method.

9. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us immediately so that we can review the issue and determine whether a replacement or exchange can be provided.

For other exchange requests (such as size changes), the product must meet our return conditions and be requested within the applicable 7-day return period.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:

Cover4Home
Email: cover4home@gmail.com
WhatsApp: +92 321-4389804

We are currently serving customers within Pakistan only.